Help Desk Tickets

A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue. Tickets can be routed to various groups based on a particular role or, using SmarterTrack’s Events System, based on a product type, on a customer’s language, on a level of agent specialization, or on several other variables. The agent then owns that ticket, and can see it through to resolution or, if needed, transfer it to another group and/or another agent. All that communication is tracked and can be reported on by a manager or business owner.

Website Analytics

SmarterStats offers true web log analytics to provide a complete understanding of the popularity and performance of your online presence. Google Analytics and script-based website analysis products only track those pages that have a script added to them, and then only track those visitors that allow JavaScript. A web server logs every visit to every web page of a site, making log analytics many times more reliable than script-based products.

An Exchange Alternative for Windows or Linux

SmarterMail is the Microsoft Exchange alternative because it is the only other email server on the market with native support for MAPI, the protocol that powers Exchange and Outlook. That means anything you can do on Exchange you can do with SmarterMail: no plug-ins and no additional software required. SmarterMail offers all of this and more for a FRACTION of the cost of Exchange. And unlike Exchange, features like instant messaging and audio / video conferencing with screen sharing are included at no extra charge. Available for Windows Server 2016+, Ubuntu, Debian, and more, or as a Docker container.

Powerful Yet Simple Online Ordering System For Restaurants

We make digital ordering simpler, commission-free & growth positive. Share your menu, get experts to set up, and start selling in just a day.

• Increase in Sales
• Freedom from commissions.
• Complete ownership of customer’s data.
• POS, Delivery, and Payment Integrations.

Uncover Workforce Insights

Gain hidden workforce insights from all levels of your business, visualized in real-time dashboards and reports. Identify productivity bottlenecks, capacity gaps, work-life imbalances, and preferred tools. Gain actionable insights to optimize workforce performance and employee well-being.